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Return policy
We do NOT accept returns. However, we do offer a 1-day replacement policy under specific conditions.
1-Day Replacement Window
We have a 1-Day Replacement policy, which means if you wish to replace an item, please initiate the process within 24 hours of receiving your order.
– REPLACEMENT WILL ONLY BE ISSUED AFTER INSPECTION.
– UNBOXING VIDEO IS A MUST TO INITIATE A REPLACEMENT.
Our 1-Day Replacement policy is applicable only to the following cases :
• Wrong item Received – If a customer receives the wrong item, must be reported within 24 hours. (Must be verified via unboxing video)
• Defective or Damaged item received – If the product arrives broken, scratched, or has missing stones, with valid proof. (unboxing video required)
The Following Cases Will NOT Be Eligible Under Our 1-Day Replacement Policy:
• The item has been used, worn, washed, or shows signs of wear and tear.
• The item is not returned in its original condition—including missing parts, damage, or signs of misuse.
• The item is not returned in its original packaging, including the box, inserts, and tags.
• No unboxing video proof is provided at the time of delivery.
• The product has been damaged due to mishandling or improper care after delivery.
• The request for replacement is made after the 1-day window from the time of delivery.
• The item was custom-made, engraved, or personalized specifically for the customer.
• The item was purchased under a sale, promotion, or clearance offer.
• Minor variations in color, texture, or pattern caused by natural gemstones or lighting effects.
• Allergic reactions or personal preferences after receiving the product.
• The item has been altered, repaired, or resized by any third party after delivery.
To Be Eligible for a Replacement: Your item must be in the same condition that you received it—unused, unworn, undamaged, with all original inserts and packaging intact.
Additional Details:
All replacement requests will be carefully reviewed. Our team will assess the issue based on the unboxing video and pictures shared by the customer.
👉 Please note: The final decision regarding replacement eligibility lies solely with our internal team.In case of Prepaid Orders, if the delivery could not be completed due to customer unavailability or multiple failed attempts by our courier partners, a refund (after deducting shipping charges) will be issued to your in-store wallet as credit, discount code or gift card that can be used on Dedha for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.
Refunds (Exceptional Cases Only):
We issue refunds to the customer’s bank account (via UPI or Net Banking) only in exceptional scenarios, such as:
A significant shipping delay (beyond multiple weeks)
Repeated receipt of incorrect or damaged products, despite valid evidence.
How to Start a Return or Replacement:
Visit our Return Center and enter your Order Number and Phone Number/Email.
You will receive an email from our support team soon.
Upload photos and an unboxing video clearly showing the issue with the product.
If your case is eligible, you have to initiate a replacement pickup through the courier.
➡️ Customers are responsible for return shipping costs. You need to courier the product back to us, and we will issue the replacement when the product is delivered to us and inspected.
Damages & Issues
We kindly ask you to inspect your order immediately upon delivery.
If your item is damaged, defective, or you received the wrong product, please contact us within 24 hours of delivery. Share clear photos and an unboxing video so we can evaluate the issue and make things right with a replacement if applicable.
Exceptions / Non-Returnable Items
Some items are not eligible for returns or refunds, including but not limited to:
Items from our Premium Range
Sale items or products purchased under special offers
Gift cards
We appreciate your understanding as these policies ensure fairness and exclusivity across our collections.
Contact Us
Once your return is received and inspected, you’ll be notified about the approval status of your replacement.
If approved, your replacement will be processed and shipped promptly.
If more than 15 business days have passed since your return was approved and you haven’t heard from us, please contact our support team via email for assistance.